Workforce management · practice · 12 min full read
The WFM page says adherence can be tracked over time or in real time. The feature list adds historical adherence, real-time monitoring, out-of-adherence alerts, and both an agent view and a supervisor view.
The same page's portal list says agents can see schedules and adherence. Adherence is evidence about the plan. It is not the service-level formula, and it is not a disposition.