Glossary. Preview: The agent sees CRM history before the dial. Dialer product page
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Write a behavior a stranger could score from a recording.
Troubleshooting. The form was copied from another campaign. Score the work they were asked to do.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.