The evaluation list is forms, queries, coaching, and assignment · Worked example
One form line
Write a behavior a stranger could score from a recording.
- Name the behavior
- Name the evidence
- Do not call it a vibe
The line points at something the recording could hold.
- Forms? Flexible creation is listed.
- Transcription? Call, screen, and digital.
- Assignment? Can be automated.
- CRM names? Salesforce, Zendesk, Oracle, ServiceNow.