Glossary. Predictive: Algorithmic pacing. Product guidance talks about teams larger than about ten agents. Dialer product page
Sister technologies. CRM SDK. Bring-your-own CRM when no named adapter exists. APIs and SDKs
Config. Say dashboard, wallboard, or KPI, and say the formula is not in this lesson.
Troubleshooting. The performance list and the call log are different tools. Keep the board on the performance list.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.