The prebuilt CRM names are a list · Worked example
Sort three systems
Adapter list, or SDK.
- Salesforce
- An internal CRM
- Zendesk
The internal CRM is the SDK case.
- Dynamics spelling? On the API list.
- Zendesk? Named.
- Two Oracle names? Service Cloud and NetSuite.
- Unlisted CRM? CRM SDK.
Sources and go deeper
- APIs and SDKs. vendor. last checked 2026-10.
- Agent Desktop. vendor. last checked 2026-10.
- confirm. This chapter does not restate Salesforce package numbers. The technical-requirements PDF was not the page quoted here. last checked 2026-10.