Glossary. Default queue: Where a Skill Transfer with no skill goes, per the community article. Skill Transfer functions
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Write Plus, prebuilt, or toolkit under the picture.
Troubleshooting. Agents are clicking a saved URL. Use the true name.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.