The glossary is a contract with the page · Quiz

A glossary row needs A confident tone A term, a meaning, and a page A package version An exam code

That is the contract.

ACD is in bounds because Every contact center uses it The Wikipedia page defines it Five9 printed a formula A badge says so

The article opened.

A slide acronym with no public page Gets a row anyway Does not get a row Becomes a skill Becomes a port

No page, no row.

The meaning may Add facts the page did not say Stay inside the page Include a customer quote as a spec Include an unread PDF number

The page is the ceiling.

Skill group and ACD in one row would Be precise Hide which page you mean Be required Fix the tab name

They are different pages.

Sources and go deeper

Automatic call distributor. wikipedia. last checked 2026-10.
Skill groups. vendor. last checked 2026-10.

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