Ecosystem · foundation · 12 min full read
A mind map of this floor can hold a domain, skill groups, the agent desktop, WFM, quality, and the API list, because each of those has a page this lab read. The lines between them are teaching lines. A line is not a protocol.
The map fails when a box is a rumor. An unread admin dialog, an unreadable analytics PDF, and a marketplace this lab did not recount do not become boxes. They become a gap at the edge.