Glossary. Direct Connect: Layer-3 handoff, full duplex, BGP failover, in the technical requirements. Technical requirements PDF
Sister technologies. Verint. Named on the WEM page as a partnership. Not a synonym for native WEM. Workforce engagement management
Config. Take a sketch and mark each box keep or cut.
Troubleshooting. The neighbors leaked. Move the fields out.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.