Troubleshooting

• The DNIS does not answer. A stopped campaign does not answer. Busy is not the same fact as a stopped campaign.
• Callers land on a queue nobody staffed. The community write-up says a Skill Transfer with no skill uses the Default queue.
• The agent hears silence, or the caller does. Media and signaling are different paths.
• Voice is live and the CRM pane is blank. Two channels. Fix the one that failed.
• The agent cannot paste a phone number. The mode is a physical control.
• Customers hear a click and no agent. An abandon is a pacing outcome, then a compliance posture.
• A test 911 call would send responders to the old HQ. E911 is a location product. The data sheet names RedSky.
• Standard reports are missing for a supervisor. Reporting is a role, not a hope.
• The audio you need is gone. There is no single keep-forever switch on the pages this lab cites.
• The IVA will not return the caller to a person. A bot without a door back is a trap.