The domain is the tenant
- You sign into one domain. Skill groups, users, lists, prompts, scripts, and campaigns live there. Another domain does not inherit them.
- Five9 does not use CUCM-style partitions and calling search spaces. If you are coming from Unified Communications Manager, do not look for a partition table. Look for the domain, then skills and campaigns. That mapping is a teaching bridge, not a vendor migration wizard.
- State the domain boundary
- Say which roles join a skill group
Sources and go deeper
- Planning your implementation. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- confirm. This lesson’s CUCM comparison is a teaching map. Five9 does not publish it as a migration product. last checked 2026-10.