A contact center is not a phone system · Worked example

Order the build

Put the outbound objects in the published order.

1. List the six layers
2. Check them against the planning topic
3. Mark where IVR would insert for inbound

You can say why a campaign with no skill cannot route.

• Outbound, what comes first? Skill groups, then users, lists, dispositions, profiles, campaigns.
• Which builds add IVR? Inbound and autodial.
• What is a skill group? Agents and supervisors for a campaign queue.
• What is a domain? The VCC tenant.