Glossary. Skill group: Agents or supervisors who can take a campaign's work. A user and a campaign can have more than one. Skill groups
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Sketch two domains and refuse to share a list between them.
Troubleshooting. The agent is logged in and Ready, and the queue never offers the call. Add the user to the Billing skill group.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.