The domain is the tenant · Worked example
Draw the boundary
Sketch two domains and refuse to share a list between them.
- Name three objects that stay inside a domain
- Write the CUCM idea you will not look for
- Say which roles can join a skill
A teammate can repeat the boundary without saying 'partition'.
- Domain boundary? Users, lists, skills, and campaigns stay in that domain.
- CUCM partition equivalent? There isn't one. Teach domain, skills, campaigns.
- Skill membership? Agent or supervisor users, and a user may have several skills.
- Multiple skills on a campaign? Yes.
Sources and go deeper
- Planning your implementation. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- confirm. This lesson's CUCM comparison is a teaching map. Five9 does not publish it as a migration product. last checked 2026-10.