Roles on the floor · Worked example
Role card
Write four logins and the one task each is allowed to do.
- Name an agent task
- Name an admin task
- Name the reporting gate
You did not give the agent the IVR folder.
- Reporting menu missing? Check the Reporting role and a reporting permission.
- Supervisor in a skill? Yes, the skill topic allows it.
- Call variable permission? User Can Edit Call Variables.
- Who edits IVR? An administrator.