# Roles on the floor · Worked example

- Write four logins and the one task each is allowed to do.
- Name an agent task
- Name an admin task
- Name the reporting gate
- You did not give the agent the IVR folder.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- [Generating standard reports](https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports). community. last checked 2026-10.