Three campaign types · Worked example
Pick the type
Match three requests to inbound, outbound, or autodial.
- A support number that must answer
- A list of renewals an agent should dial
- A reminder the IVR speaks before any agent
Each request has one type, and none of them is named Blended.
- Three types? Inbound, outbound, autodial.
- Stopped inbound? Busy signal.
- What is blended? Agents working inbound and outbound, not a fourth type.
- Autodial needs? List plus prompts and IVR, per the planning topic.