Three campaign types · Learn it in 5 minutes

Foundations and the domain · foundation · 14 min full read

Public admin topics describe three campaign types: inbound, outbound, and autodial. Inbound answers a DNIS and runs the campaign IVR. Outbound uses the dialer and an agent. Autodial also dials a list, and the planning topic groups it with inbound when you add prompts and IVR.

Name the three campaign types
Explain blended without inventing a fourth type

Blended, on the product page, is agents moving between inbound and outbound. It is not a fourth campaign type in the planning roadmap. Do not create an object named Blended and expect the admin guide to define it.

Sources and go deeper

Planning your implementation. vendor. last checked 2026-10.
Inbound campaigns. vendor. last checked 2026-10.
Outbound product page. vendor. last checked 2026-10.
ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
Interactive voice response. wikipedia. last checked 2026-10.