# User profiles before user accounts · Worked example

- List the permissions for one agent profile and one admin profile.
- Agent: no IVR folder
- Admin: call variables if they need them
- Neither profile includes every right
- The two profiles are different.

## Sources and go deeper

- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.