# Skill groups are the queues · Worked example

- For one inbound and one outbound campaign, write the tab you would open.
- Inbound: Outbound Skills
- Outbound: Skills
- Add the same agent to both groups
- You did not hunt for a tab called Inbound Skills.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.