Skill groups are the queues · Quiz

Inbound skill assignment is on a tab named Inbound Skills Outbound Skills TLS ANI

The skill topic says inbound and autodial use the Outbound Skills tab.

Outbound skill assignment is on The Skills tab The IVR Menu MyE911 The JRE

Outbound campaigns use the Skills tab.

A campaign may list Only one skill Multiple skill groups No users ever Only Default

Campaigns can have multiple skill groups.

An agent may belong to One skill only Multiple skill groups Only the domain admin role Only WEM

Users can be assigned to multiple skill groups.

Skill voicemail is Undocumented Part of the skill group topic, including greetings and messages A SIP trunk feature only Removed in Plus

The skill topic covers voicemail messages and greetings for the group.

Sources and go deeper

Skill groups. vendor. last checked 2026-10.

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