# Prompts before the script · Learn it in 5 minutes

- The inbound and autodial roadmaps tell you to define and record prompts before you build the IVR. A Play or Menu module can only speak what the prompt library already holds, or what a text-to-speech entry supplies in that module.
- Skill groups have their own audio: voicemail greetings and other skill audio. A campaign prompt and a skill greeting are different objects. Replacing one does not replace the other.

## Sources and go deeper

- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.