Workstations that drop live calls · Worked example

Desk audit

Check one agent PC against the PDF.

Efficiency Mode
USB headset
Path is not cellular

The desk matches the support boundary.

Efficiency Mode? Off for live calls.
Analog headsets? Not supported.
5G? Not supported.
ADP bandwidth? 128 kbps in the table, G.711 default.

Sources and go deeper

Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
confirm. Headset model numbers are not listed in the section this lab read. The PDF points at a separate recommended-headsets note. last checked 2026-10.