A DNIS answers only while the campaign runs · Learn it in 5 minutes

Inbound campaigns · foundation · 12 min full read

An inbound campaign receives calls for a DNIS and processes them with that campaign's IVR script. The inbound topic is blunt about state: if the campaign is not running, callers hear a busy signal.

• Tie DNIS, run state, and IVR together
• Check state before the carrier

Greetings, skills, and hold music never get a chance to run in that state. The first check on a new number is the campaign state, not the carrier.