Queue treatment is a choice, not a hope · Learn it in 5 minutes

Inbound campaigns · practice · 12 min full read

The inbound topic allows custom prompts and hold music, a message when agents are unavailable, voicemail, and a forward to a third party. Those are different exits. Hold music is not voicemail. A forward leaves your agents entirely.

Choose an overflow module
Do not use a stopped campaign as a prompt

Third Party Transfer is an IVR module in the modules list. Voicemail Transfer is another. Picking the wrong one is a routing bug, not a carrier bug.

Sources and go deeper

Inbound campaigns. vendor. last checked 2026-10.
IVR modules. vendor. last checked 2026-10.
Interactive voice response. wikipedia. last checked 2026-10.