# Priority and service level · Quiz

- Service level is configured with
- Priority in an IVR queue is a
- A missed service level automatically jumps the queue. True or false?
- Inbound prioritization is
- Changing priority without reading service level

## Sources and go deeper

- [Inbound campaigns](https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/creating-campaigns/types-of-campaigns/inbound-campaigns.htm). vendor. last checked 2026-10.
- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.
- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- confirm. The exact numeric interaction between skill service level and Skill Transfer priority is not stated in the pages this lab quoted. last checked 2026-10.