# Pause before the next call · Worked example

- Choose a pause for a team that takes calls with no gap.
- Open General
- Set a small number of seconds
- Tell the team it will not show as hold
- The team knows why the report looks unchanged.

## Sources and go deeper

- [Pause before transfer](https://community.five9.com/s/article/Administrator-Pause-Before-Transfer?language=en_US). community. last checked 2026-10.
- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.