# Profiles filter the list the agent sees · Learn it in 5 minutes

- Campaign profiles filter and sort lists, control agent pop-ups, and manage disposition counts. They also override defaults such as the ANI. One campaign, one profile. Workflow rules can swap the profile.
- A filter on the profile changes which rows are eligible. It does not change list penetration versus vertical. That choice is the list dialing mode on the campaign.

## Sources and go deeper

- [Campaign profiles](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/campaign-profiles/_ch-campaign-profiles.htm). vendor. last checked 2026-10.
- [List dialing modes](https://community.five9.com/s/article/Administrator-List-Dialing-Modes-and-its-Differences?language=en_US). community. last checked 2026-10.
- [ITU-T E.164, international public telecommunication numbering](https://www.itu.int/rec/T-REC-E.164). standard. last checked 2026-10.