Call analysis is not a guarantee · Worked example
Sample ten calls
Describe how you would audit detection without a fake accuracy number.
- Pull a small set of recordings
- Mark live versus machine by ear
- Compare to the disposition
You refused to write '99 percent'.
- Where is voice detection level? Campaign dialing defaults.
- Published accuracy? Not in this lab.
- Automatic voicemail? Named on the outbound product page.
- False machine? A live person misses the agent.