# Progressive keeps one call per free agent · Worked example

- Open the pacing bench, pick Progressive, and watch abandon.
- Set 8 agents
- Set a 30 percent live rate
- Note abandon versus predictive
- Abandon stays near zero while predictive can climb.

## Sources and go deeper

- [Outbound product page](https://www.five9.com/products/capabilities/outbound-contact-center). vendor. last checked 2026-10.
- [Dialer product page](https://www.five9.com/products/capabilities/dialer-system). vendor. last checked 2026-10.
- confirm. Five9 publishes both 'one customer per available agent' and 'adaptively control dialing pace' for progressive. This lab does not know which sentence the current build implements. last checked 2026-10.