# Pick a mode in one page · Learn it in 5 minutes

- Use the person's job, not the logo. Context before the call is preview. A promise of no dropped calls and a small team is progressive. A small team and a huge list, with eyes on abandon, is power. A large team whose idle time is the enemy is predictive, with dedicated agents. A cell book without consent is TCPA manual touch, and only if the domain is enabled.
- The ten-agent lines on the dialer page are guidance from a product page. The abandon windows are admin-guide facts. The simulator is a classroom. Your domain's dialog is the system of record.

## Sources and go deeper

- [Dialer product page](https://www.five9.com/products/capabilities/dialer-system). vendor. last checked 2026-10.
- [Outbound product page](https://www.five9.com/products/capabilities/outbound-contact-center). vendor. last checked 2026-10.
- [Default campaign settings](https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/default-campaign-settings.htm). vendor. last checked 2026-10.
- [TCPA manual touch](https://community.five9.com/s/article/Administrator-TCPA-Manual-Touch-Dialing-Mode?language=en_US). community. last checked 2026-10.
- [Telephone Consumer Protection Act of 1991](https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991). wikipedia. last checked 2026-10.