# Blended is a staffing plan · Worked example

- Name who may take inbound during a spike and who stays on the dialer.
- A shared pod
- A dedicated predictive pod
- The reason they are split
- Predictive people are not also the inbound overflow.

## Sources and go deeper

- [Outbound product page](https://www.five9.com/products/capabilities/outbound-contact-center). vendor. last checked 2026-10.
- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Dialer product page](https://www.five9.com/products/capabilities/dialer-system). vendor. last checked 2026-10.
- confirm. A community test note says predictive agents should not also be skilled for inbound. That is consistent with the product story and is still a field note, not a settings screenshot. last checked 2026-10.