Glossary. Agent Desktop Plus: The single agent screen. Same underlying technology as the prebuilt CRM adapters, per the desktop page. Agent Desktop
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Label three call types as autodial or preview.
Troubleshooting. The skill was added on the Skills tab used by agent outbound campaigns. Use Outbound Skills.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.