Glossary. Retention: Separate clocks for audio, E911 recordings, agent data, campaign state, domains, and DIDs. Data retention
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Who may steal, who is dedicated, which mode the shared pod uses.
Troubleshooting. Inbound, autodial, and outbound all claim the same agents. Write a real order.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.