Priority and ratio are campaign settings · Worked example
Write three lines
Who may steal, who is dedicated, which mode the shared pod uses.
- Shared pod is progressive
- Predictive pod is dedicated
- Inbound may interrupt only the shared pod
A stranger could staff from the note.
- Numeric ratio in this lesson? None.
- Steal rule? Write who may take the agent.
- Predictive on a shared pod? Exposed.
- Service level? A measure, not the dialer.
Sources and go deeper
- Inbound campaigns. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- confirm. The numeric behavior of campaign priority and ratio settings is in a guide topic this lab did not quote. Do not copy a ratio from the simulator into that dialog. last checked 2026-10.