# Not Ready is a real state · Worked example

- From a sample of 20 logins, subtract Not Ready before you pick a mode.
- Count Ready
- Count Not Ready
- Pick the mode from Ready
- The mode uses the Ready number.

## Sources and go deeper

- [TCPA manual touch](https://community.five9.com/s/article/Administrator-TCPA-Manual-Touch-Dialing-Mode?language=en_US). community. last checked 2026-10.
- [Generating standard reports](https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports). community. last checked 2026-10.
- [Telephone Consumer Protection Act of 1991](https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991). wikipedia. last checked 2026-10.