# Not Ready is a real state · Learn it in 5 minutes

- Agents are not always available. TCPA manual touch forces Not Ready when preview time runs out, and it does not dial. A blend that assumes every login is a dialer resource will over-predict.
- Reason codes and Not Ready are how you explain the gap. They are not a carrier outage. Reports in the agent category are where you see the pattern before you add lines.

## Sources and go deeper

- [TCPA manual touch](https://community.five9.com/s/article/Administrator-TCPA-Manual-Touch-Dialing-Mode?language=en_US). community. last checked 2026-10.
- [Generating standard reports](https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports). community. last checked 2026-10.
- [Telephone Consumer Protection Act of 1991](https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991). wikipedia. last checked 2026-10.