Glossary. ACD: Wikipedia's name for a device that answers and distributes incoming calls to a group of agents. Not a Five9 field by itself. Automatic call distributor
Sister technologies. Statistics and Reporting web services. Two different API names. A wallboard and a standard report are different pipes. APIs and SDKs
Config. Add chat to the steal rule you wrote earlier.
Troubleshooting. Plus is licensed and unused. The dialer sees them as voice-idle while they type. Use the desktop that was supposed to hold both, and staff from real availability.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.