Glossary. Adherence: Plan versus what the person did. The WFM page lists historical and real-time views, plus alerts. Workforce management
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. In the IVR builder, build Play, Menu, Skill Transfer.
Troubleshooting. A diagram ends every branch with a box that does not exist in the editor. End on Skill Transfer, Voicemail Transfer, or Third Party Transfer.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.