Glossary. CTI Web Services API: One name on the APIs page. Not a screen-pop field list. APIs and SDKs
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Use the Hours preset in the builder and press a digit.
Troubleshooting. The menu has options 1 and 2 and no failure exit. Send No Match to a replay or an agent.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.