Skill Transfer has more than a skill name · Worked example

One module, one skill

Build two Skill Transfer modules instead of one module with two skills.

1. Billing module
2. Sales module
3. Say why reports prefer this

You can tell which queue the caller entered.

• Either skill or both? Either.
• Report recommendation? One skill per module.
• No skill? Default queue.
• Article's default disposition? Abandon.