# A skill is a queue with people in it · Worked example

- Write a skill and three members.
- Name the skill
- Name who is excluded
- Name the service level as a target, not a priority
- The roster is not the campaign.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.