# One module, one skill, when you need the truth · Worked example

- Take three call reasons and decide.
- Billing alone
- Sales alone
- A true overflow pool
- The pool is labeled on purpose.

## Sources and go deeper

- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.