# One module, one skill, when you need the truth · Learn it in 5 minutes

- Skill Transfer may list several skills, and any agent who has one of them can take the call. The same article recommends a single skill in the module when you want reports that mean something.
- A shared pool is a valid design. An accidental shared pool is how billing calls show up as a blob. Split modules if the work is different. Keep one module if the pool is the point.

## Sources and go deeper

- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.