One module, one skill, when you need the truth · Quiz

Several skills in one module means The agent must have all of them Any one of them qualifies The call fails ANI changes

The article says any agent with one of the skills.

The report recommendation is As many skills as possible One Zero Default only

One skill per module for useful reports.

A deliberate pool is Forbidden Fine, if you meant it A codec A JRE

The software allows it. The accident is the problem.

Splitting modules means Two queues you can see One blob No IVR No agents

Each module names its skill.

Default queue is what you get when You pick one skill You select none You set pause to 0 You upload a list

No selection routes to users without skills.

Sources and go deeper

Skill Transfer functions. community. last checked 2026-10.

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