Skill level versus list order · Worked example
Write the rule
One sentence: list order or agent level.
- Name the switch
- Name who would receive a test call
- Say what you did not assume
The sentence matches the switch.
- Same number? No.
- What does ignore-order do? Uses agent skill level.
- Click-path quoted here? No.
- Switch off? List order stands.
Sources and go deeper
- Skill Transfer functions. community. last checked 2026-10.
- confirm. The article names the option. The exact screen where an agent's skill level is edited was not quoted in this lab. last checked 2026-10.