# Skill level versus list order · Worked example

- One sentence: list order or agent level.
- Name the switch
- Name who would receive a test call
- Say what you did not assume
- The sentence matches the switch.

## Sources and go deeper

- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.
- confirm. The article names the option. The exact screen where an agent's skill level is edited was not quoted in this lab. last checked 2026-10.