# Default is a queue, not a compliment · Quiz

- No skill selected routes to
- The softphone label is
- A user with no skills is
- The safe module is
- Cloning users without checking skills

## Sources and go deeper

- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.
- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.