Service level is the scoreboard · Worked example
Pick a target
Write a service level and the staffing sentence that could meet it.
- Name the seconds
- Name the people
- Name what you will not change to hide a miss
The sentence includes people.
- Target without people? Still misses.
- What steers? Priority.
- Where is the target? The skill.
- Easier target? A new definition, not new staff.