# Service level is the scoreboard · Worked example

- Write a service level and the staffing sentence that could meet it.
- Name the seconds
- Name the people
- Name what you will not change to hide a miss
- The sentence includes people.

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- [Inbound campaigns](https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/creating-campaigns/types-of-campaigns/inbound-campaigns.htm). vendor. last checked 2026-10.